Muneef Alfadli
About Muneef Alfadli
Muneef Alfadli is a Senior Associate in Cloud Infrastructure IT Service Delivery at Fannie Mae, with a background in Information Systems Technology and extensive experience in provisioning virtual machines and improving business processes.
Education and Expertise
Muneef Alfadli possesses a strong educational background in Information Systems and Business Administration. He achieved a Master's degree in Information Systems Technology from The George Washington University in 2016. Prior to this, he earned a Bachelor's degree in Information Systems and Operations Management from George Mason University - School of Business in 2011, and an Associate's degree in Business Administration from Northern Virginia Community College in 2008.
Current Position at Fannie Mae
Muneef Alfadli currently serves as a Senior Associate in Cloud Infrastructure IT Service Delivery at Fannie Mae in Reston, Virginia. In this role, he is responsible for provisioning and managing over 2000 virtual machines to support Middleware applications and database servers using IAAS RapidIT. His responsibilities also include coordinating multiple projects with a budget of over $150,000 and developing business improvement processes, collaborating with change management and ServiceNow teams to expedite deliverables ahead of SLA.
Previous Role at Target
Before his current position at Fannie Mae, Muneef Alfadli worked as a Customer Service Representative at Target from 2005 to 2006 in Gainesville, Virginia. During his one-year tenure, he gained valuable experience in customer service, which contributed to his foundational skills in client management and service delivery.
Project Coordination and Achievements
In his role at Fannie Mae, Muneef Alfadli has demonstrated significant expertise in project coordination and infrastructure management. He has successfully built over 110 FMDs for the Windows 2008 upgrade project, delivering a total of 505 servers ahead of schedule. He also created an ITSR process to report metrics for tracking requirement defects, customer missing input, and missed deliverables, significantly improving task completion times through tools and automation.