Phan Le
About Phan Le
Phan Le is an Application Support Analyst II at Fannie Mae in Virginia, providing support for hardware and software applications since August 2016.
Current Position at Fannie Mae
Phan Le is currently employed as an Application Support Analyst II at Fannie Mae in Virginia, a role he has held since August 2016. In this capacity, Le provides support to both Fannie Mae staff and contractors, covering a range of hardware and software applications. He is responsible for imaging and troubleshooting tasks, new hire setups, and managing Remote IT (RIT) processes. Additionally, he utilizes Remedy/MyService for asset management.
Previous Employment at Macy's
Prior to his role at Fannie Mae, Phan Le worked at Macy's in Falls Church, VA, as a Sales Associate from 2001 to 2005. During his four-year tenure, Le gained experience in customer service and retail operations, developing skills that likely contribute to his current role in application support.
Technical Help Desk Supervisor at Acacia Federal Savings Bank
Phan Le's extensive career includes a 25-year tenure at Acacia Federal Savings Bank in Falls Church, VA, where he served as a Technical Help Desk Supervisor from 1988 to 2013. During this period, he was responsible for supervising technical support staff, addressing technical issues, and ensuring smooth operation of banking technology systems.
Early Career and Experience at Mutual of Omaha
Phan Le began his professional journey at Mutual of Omaha, where he worked as a Jr. Clerk from 1977 to 1988. Over his 11 years with the company, Le gained foundational experience in clerical duties and the operations of a financial services company, laying the groundwork for his later roles in technical support and IT services.
Education and Certifications
Phan Le studied Computer and Information Sciences and Support Services at Knowlogy Technology, where he achieved an A+ certification in 2006 after 11 months of study. Additionally, he attended Bachuc, Chau Doc. His educational background provided him with the technical knowledge and skills necessary for his various roles in IT support and services.