Qureshi Xotem
About Qureshi Xotem
Qureshi Xotem is a Sr. ServiceNow Developer at Fannie Mae, known for redesigning the knowledge contribution process and leading system migrations.
Title and Current Role
Qureshi Xotem holds the position of Senior ServiceNow Developer at Fannie Mae. In this role, Qureshi actively oversees various developmental and maintenance tasks within the ServiceNow platform, aiming to meet the organization’s business needs effectively.
Knowledge Contribution Process Redesign
At Fannie Mae, Qureshi Xotem led the redesign of the knowledge contribution process. This involved implementing inline editing capabilities and enhancing content visualization to improve accuracy and clarity before the delivery of the content.
Service Catalog Maintenance
Qureshi is responsible for maintaining the Service Catalog application at Fannie Mae. This includes addressing performance degradation issues and creating custom scripts to cater to specific business requirements, ensuring the application runs efficiently and effectively.
ServiceNow System Migration
Qureshi Xotem managed the migration from an outdated system to a structured ServiceNow system. This migration encompassed internal projects such as Agile Development and Recruitment Management, ensuring a smoother and more organized operational framework.
Recruitment Management Applications Development
Qureshi developed ongoing requirements for a Recruitment Management application to minimize manual processes. This application aims to streamline recruitment operations, contributing to greater efficiency and reduced overhead.
Implementation of Time-sheet Management System
Qureshi Xotem implemented a Time-sheet Management system using a calendar interface at Fannie Mae. This innovation was designed to reduce the overhead for the Accounts team, providing a more user-friendly and efficient method for time-sheet management.