Ronjon Ray
About Ronjon Ray
Ronjon Ray is a Transformation Manager at Fannie Mae with a background in economics and business, and notable achievements in customer experience and vendor management.
Current Role at Fannie Mae
Ronjon Ray is currently serving as a Transformation Manager at Fannie Mae in the Washington D.C. Metro Area. In this role, he has significant responsibilities including leading the Salesforce implementation for six customer-facing teams. This implementation has effectively managed over 400,000 inquiries annually. Additionally, he has developed a governance program aimed at enhancing customer experience while mitigating financial and reputational risks. His work also involves sourcing, procuring, and onboarding vendors to support Fannie Mae's operations.
Previous Role at Capital One
Ronjon Ray worked as an Assistant Vice President at Capital One from 2007 to 2009. During his tenure, he contributed to various projects and initiatives within the company. Though specific accomplishments from this period are not detailed, his role as Assistant Vice President positioned him to gain extensive experience in the financial services sector.
Educational Background
Ronjon Ray has an impressive educational background. He studied at Penn State University, where he obtained a B.S. in Business Economics from 2004 to 2007. He then pursued and achieved an M.A. in Developmental Economics at American University from 2010 to 2012. Continuing his academic journey, he attended The Wharton School for a brief period in 2020. Ray also completed his high school education at Northwest High School.
Notable Achievements
Ronjon Ray has received several accolades during his career. He was awarded the Achievement of Customer Excellence (ACE) Judge's Choice Award in May 2019 for the VoC Insights program. In July 2018, he was a Forbes nominee, reflecting his significant impact in his field. Additionally, he has deployed new communication channels for customer interactions at Fannie Mae, expanding beyond traditional phone and email methods.