Sue Cassidy
About Sue Cassidy
Sue Cassidy is the Business Enablement Manager at Fannie Mae in the Washington DC-Baltimore Area, with extensive experience in sales, business development, and customer experience enhancement.
Current Role at Fannie Mae
Sue Cassidy is serving as the Business Enablement Manager at Fannie Mae, located in the Washington DC-Baltimore area. In this role, she is responsible for driving productivity and performance improvements within the team by leading the implementation of new sales methodologies. She promotes a culture of transparency, collaboration, and innovation within the Relationship Manager Center of Excellence. Additionally, she focuses on fostering and promoting a world-class experience for Fannie Mae's customers and consumers.
Previous Experience at Wells Fargo
Before joining Fannie Mae, Sue Cassidy held several leadership positions at Wells Fargo. From 2017 to 2019, she served as Vice President, Xperience Site Leader / Customer Xperience in Frederick, MD. Prior to that, she worked as Vice President, Retail Support Manager / Sales Enablement from 2014 to 2017 in the Southeast Territory. She also held the role of Vice President, Market Growth and Development Consultant / Business Development from 2013 to 2014, and AVP, Sales Development and Technical Consultant / Revenue Enablement from 2009 to 2013, covering MD, DC, VA, and DE regions.
Early Career and Additional Roles
Sue Cassidy has a diverse professional background. Prior to her tenure at Wells Fargo, she served as Mortgage Production Branch Manager at Prosperity Mortgage from 2007 to 2009. Before that, she was the Senior Manager Sales Operations at Castle Point Mortgage in 2006. Her earlier roles include Vice President Sales and Operations at Seneca One Finance from 2005 to 2006, and Senior Director at Ascend One / Amerix Corporation from 1996 to 2004. She started her career at Standard Federal Bank, where she worked as Sr. Manager from 1981 to 1995.
Educational Background
Sue Cassidy studied Business Administration and Management at Montgomery College. Her academic background has provided her with a strong foundation in business principles, which she has effectively applied throughout her career in various leadership and managerial roles.
Specializations and Expertise
Sue Cassidy specializes in process improvement and targeted execution to maximize business results. She has extensive experience in equipping customer-facing teams with the necessary tools and skills to enhance the customer experience. Her diverse expertise spans across Sales, Business and Product Development, Training, Operations, Quality, Project Management, and Account Management. Known for being an engaging facilitator and trusted advisory consultant, she helps peers, colleagues, and teammates achieve their goals and exceed expectations.