Teri Simpson
About Teri Simpson
Teri Simpson is a Network Incident & Problem professional at Fannie Mae and a business owner at Best Balcony Bars, with extensive experience in IT operations and service management.
Current Roles
Teri Simpson is currently working in the position of Network Incident & Problem at Fannie Mae. Additionally, Teri owns and operates Best Balcony Bars, showcasing a diverse range of skills and entrepreneurial spirit.
Previous Employment
Teri Simpson has a rich history of diverse roles in the IT sector. From 2019 to 2021, Teri worked at Envision Healthcare as Project Engineer, Incident and Problem Manager. Prior to that, Teri held the position of Incident Management at Pearson from 2018 to 2019 and served as a Project Manager / Scrum Master at Kritek, LLC in 2018. Teri was involved in Incident, Program, and Change Management at Nordstrom from 2017 to 2018, and worked for a decade at Dish Network as Senior IT Manager. Teri's career began at SourceCorp as a Continuous Process Improvement Manager from 2001 to 2006, ADP / Securities Industry Software as Senior Account Manager from 1999 to 2001, and Liberty Mutual Funds as Senior Client Service Representative from 1992 to 1999.
Education and Certifications
Teri Simpson studied Computer Science at the University of Phoenix from 1995 to 1996. Teri holds certifications in ITIL and Six Sigma, underscoring a solid foundation in process improvement and IT service management.
Incident and Problem Management Experience
Teri Simpson has an extensive background in incident, problem, and change management roles across several organizations. Teri has ensured minimal disruption to business operations by effectively managing IT incidents and problems at companies like Pearson, Envision Healthcare, and Dish Network.
Customer Service Expertise
Teri Simpson has a notable track record in customer service roles, demonstrating a strong commitment to client satisfaction and support. Teri's experience spans senior client service roles at Liberty Mutual Funds and senior account management at ADP / Securities Industry Software.