Todd Routson
About Todd Routson
Todd Routson is a Design Manager specializing in customer experience design for digital products, currently working at Ford Credit and Fannie Mae.
Title and Current Positions
Todd Routson holds the title of Design Manager, specializing in Customer Experience Design (CXD) for Digital Products. He is currently a Design Team Lead at Ford Credit and also serves as a Design Manager for Fannie Mae in Northern Virginia. His roles exemplify his commitment to enhancing customer interactions through thoughtful design principles.
Previous Work Experience
Todd Routson's professional experience spans several key roles. He worked as a Design Freelancer at Coach Derek Inc. in Los Angeles, California from 2015 to 2016. Prior to that, he spent 16 years at Creative Channel Services in Los Angeles, California, where he served as Senior Manager of Creative Services. He also held a position as a Flash Animator at AnswerThink London from 1997 to 2000 in London, England.
Education and Expertise
Todd Routson's educational foundation includes a Bachelor of Science degree in Mass Communication/Media Studies from the University of Evansville (1992-1996). He further specialized in User Experience Design at General Assembly, completing the program in 2014. Additionally, he holds a high school diploma in Art from Belmont High School, completed in 1992.
Skills and Specializations
With over 18 years of experience, Todd Routson has honed his skills in developing teams and creating effective customer and partner experiences. His areas of expertise include design thinking, team and stakeholder management, user experience, and product design. He is adept at serving clients in the financial and retail sectors across various languages and geographies.
Experience in Financial and Retail Sectors
Throughout his career, Todd Routson has accumulated substantial experience serving clients in the financial and retail sectors. His work involves a deep understanding of customer needs and market dynamics, allowing him to create compelling designs that enhance user satisfaction and engagement.