Tracy Kelley
About Tracy Kelley
Tracy Kelley is an Operations Analyst at Fannie Mae with a background in employee relations and quality assurance.
Current Role at Fannie Mae
Tracy Kelley currently serves as an Operations Analyst at Fannie Mae. With over nine years at the organization, Tracy has established herself as an expert in operations, contributing significantly to the company's workflow and efficiency. Her role involves analyzing and improving operational processes, ensuring they align with Fannie Mae's strategic objectives.
Previous Role at Bank of America
Before joining Fannie Mae, Tracy Kelley worked at Bank of America from 2007 to 2014. During her seven years there, she held the position of Quality Assurance Analyst. In this role, she focused on maintaining and enhancing the quality of the bank's services and operations, ensuring compliance with industry standards and guidelines.
Foreclosure Specialist Lead at Countrywide Home Loans
Tracy Kelley was a Foreclosure Specialist Lead at Countrywide Home Loans from 2001 to 2006. Over her five years in this leadership role, she managed and led foreclosure processes, ensuring they were conducted efficiently and in compliance with legal requirements. Her leadership contributed to the streamlined handling of foreclosure cases.
Education in Psychology from University of North Texas
Tracy Kelley holds a Bachelor of Arts in Psychology from the University of North Texas, where she studied from 1996 to 2001. Her academic background in psychology has provided her with valuable insights into human behavior, which she leverages in her various professional roles to effectively manage and analyze operations.
Career Start at ClubCorp
Tracy Kelley began her career at ClubCorp as an Employee Relations Associate in 2001. Although her tenure was relatively short at 10 months, this initial role laid the foundation for her subsequent career in operations and quality assurance. She gained essential experience in employee relations that has informed her approach in later positions.