Vikas Yanala
About Vikas Yanala
Vikas Yanala is an IT Support Specialist III at Fannie Mae with over 8 years of experience in IT, specializing in application development, production support, and incident management.
Current Role at Fannie Mae
Vikas Yanala is currently serving as an IT Support Specialist III at Fannie Mae in Reston, Virginia, United States. He is responsible for providing high-level technical support, addressing IT issues, and ensuring the smooth operation of IT systems within the organization.
Past Roles at Fannie Mae
Vikas Yanala has held multiple positions at Fannie Mae, including the role of Incident Manager from 2019 to 2020 for 9 months. During this tenure, he managed IT incidents to minimize downtime and maintain business continuity. He is also currently working as an Application Support Analyst at Fannie Mae in Reston, Virginia.
IT Experience and Technical Skills
With over 8 years of experience in the IT industry, Vikas Yanala specializes in application development, production support, and incident management. He is proficient in programming languages such as C and C++, and has expertise in data structures and UNIX shell scripting. Additionally, he is skilled in using various ticketing tools like JIRA, Moogsoft, Service Now, and BMC Remedy.
Proficiency in AWS and Monitoring Tools
Vikas Yanala has hands-on experience with AWS services, including EC2, CloudWatch, ECS, S3, and IAM. He is also experienced in utilizing application monitoring and APM tools such as Catchpoint, Dynatrace, Extrahop, Visor, Splunk, and Kibana to ensure optimal application performance and availability.
Prior Experience at Wipro
From 2012 to 2014, Vikas Yanala worked as a Software Developer at Wipro in the Hyderabad Area, India. In this role, he contributed to software development projects, gained valuable technical experience, and honed his skills in various programming and development tasks.
Education and Academic Background
Vikas Yanala earned a Master's degree in Computer Science from Governors State University, which he attended from 2014 to 2015. His academic background in computer science has provided him with a robust foundation in IT and software development.