Wendy Mack Dumas, Cmb®
About Wendy Mack Dumas, Cmb®
Wendy Mack Dumas is a Relationship Manager at Fannie Mae in the Greater Philadelphia Area with extensive experience in the mortgage and financial services industry.
Company
Wendy Mack Dumas currently works at Fannie Mae as a Relationship Manager in the Greater Philadelphia Area. Her responsibilities include managing and cultivating relationships with clients, focusing on customer satisfaction, and supporting Fannie Mae's overall business objectives.
Title
Wendy Mack Dumas holds the title of Relationship Manager at Fannie Mae. In this role, she leverages her extensive background in sales and account management to effectively support and guide her clients.
Education and Expertise
Wendy Mack Dumas received her Bachelor of Arts in Speech Communications from Pennsylvania State University. She holds a Six Sigma certification, which enhances her skills in process mapping and consulting. Her proficiency in using SalesForce CRM tools is fundamental in managing customer relationships and sales processes effectively.
Professional Background
Wendy Mack Dumas has accumulated extensive experience in various roles across the mortgage and financial services industry. Before her current position at Fannie Mae, she worked as an Account Executive at Chase Correspondent Lending, Correspondent Account Executive at Homeward Residential, Inc., and Sales Director at Stonegate Mortgage Corporation. Her career also includes roles at GMAC/Ally Bank, Taylor, Bean & Whitaker Mortgage Corp, Genworth Mortgage Insurance Company, and GE Capital Mortgage Insurance Corporation. She initially worked at Cardinal Financial Company as an Opener/Loan Officer.
Achievements
Wendy Mack Dumas has facilitated a cross-functional team to address the bankruptcy of a reverse mortgage servicer, managing counterparty oversight, termination, and servicing transfer. She identified a strategy contributing to Fannie Mae's Duty to Serve goals, collaborating to obtain FHFA approval and contributing to 70% of the 2020 new Single-Family Initiative outreach goal.