Alaine B.
About Alaine B.
Alaine B. is a Senior Dashboard Specialist at FareHarbor, where she customizes software solutions for clients. She has a diverse background in marketing, customer service, and program coordination, with degrees in International Relations and Sustainable Tourism Management.
Current Role at FareHarbor
Alaine B. serves as a Senior Dashboard Specialist at FareHarbor, a position she has held since 2019. In this role, she specializes in customizing FareHarbor software to meet the unique needs of new clients. She collaborates with various teams, including Account Executives, Onboarding, and Account Management, to ensure successful client dashboard setups. Her responsibilities include enhancing technical expertise through digital education lessons and managing increasingly complex projects.
Previous Experience in Marketing and Outreach
Alaine B. has a background in marketing and outreach, having worked as a Marketing and Outreach Assistant for the Masters of Tourism Management Program at Colorado State University Online in 2018. Prior to that, she served as a Work and Travel Cultural Outreach and Marketing Intern at Greenheart International in 2016. These roles contributed to her skills in communication and client engagement.
Educational Background
Alaine B. holds a Master of Tourism Management from Colorado State University, which she completed from 2017 to 2018. She also earned a Bachelor's of Arts in International Relations and Affairs, along with Spanish, from Loyola University Chicago between 2014 and 2016. Additionally, she studied Liberal Arts and Sciences at Moraine Valley Community College, achieving an Associate of Arts degree from 2012 to 2014. Her studies included a significant study abroad experience in 2015, focusing on International Relations, Spanish Translation, and Spanish Creative Writing.
Customer Service and Coordination Roles
Alaine B. has experience in customer service and program coordination. She worked as a Customer Service Cashier and Social Media Assistant at Jax Mercantile Co. from 2016 to 2018. Additionally, she served as a Public Programs Coordinator/Tour Coordinator at History Colorado from 2018 to 2019. These positions helped her develop skills in customer interaction and program management.
Early Career Positions
Alaine B. began her career with various roles that provided foundational experience. She worked as a Patio Shift Supervisor at Ridge Country Club from 2013 to 2014 and as a Switchboard Operator at Bill Jacobs Motorsport in 2016. These early positions contributed to her understanding of operational management and customer service.