Claudia De Lima
About Claudia De Lima
Claudia De Lima is an Enterprise Client Dashboard Specialist with a background in customer service and management in the restaurant industry. She transitioned to the tech sector, utilizing her skills to improve operational processes and enhance efficiency.
Work at FareHarbor
Claudia De Lima currently serves as an Enterprise Client Dashboard Specialist at FareHarbor, a position she has held since 2021. In this role, she focuses on optimizing client dashboard functionalities to enhance user experience and operational efficiency. Previously, she worked as a Client Dashboard Specialist at FareHarbor from 2021 to 2023, where she contributed to various projects aimed at improving client interactions and data management. Her experience in this tech-driven environment reflects her adaptability and commitment to leveraging technology for better service delivery.
Previous Experience in Customer Service
Claudia De Lima has a solid background in customer service, having worked in various roles within the restaurant industry. She served as an Assistant Manager at Native Foods in Denver, Colorado, from 2013 to 2015. Prior to that, she was a Head Server and Trainer at Joe's Bar in Chicago, Illinois, from 2012 to 2013. In these positions, she demonstrated strong leadership and training capabilities, contributing to team performance and customer satisfaction.
Education and Expertise
Claudia De Lima earned her Bachelor of Science degree in Mechanical Engineering from Northern Illinois University, where she studied from 2002 to 2007. This educational background provided her with a strong foundation in technical skills and problem-solving. Additionally, she transitioned into the tech field by completing Codecademy's Full-Stack Developer course, further enhancing her expertise in technology and coding.
Achievements in Operational Improvement
Claudia De Lima has led significant initiatives aimed at improving operational processes. Notably, she led a team at Caterpillar's largest excavator assembly line, achieving the most successful New Product Introduction in a decade. Furthermore, she created a new payroll and tip calculator template using Google Sheets, which improved efficiency and accuracy in payroll processing. These accomplishments highlight her ability to drive innovation and enhance operational workflows.
Skills in Adaptability and Innovation
Claudia De Lima has demonstrated strong adaptability and innovation throughout her career. She successfully transitioned from the service industry to the tech sector, showcasing her ability to learn and apply new skills. Her experience in high-volume, fast-paced restaurant environments allowed her to quickly advance to management roles, illustrating her capability to thrive under pressure and implement effective solutions.