Cody Sharkey
About Cody Sharkey
Cody Sharkey is the Technical Support Team Lead at FareHarbor, where he has worked since 2021. He previously held roles as a Customer Support Analyst and Support Department Trainer at the same company.
Work at FareHarbor
Cody Sharkey has held multiple roles at FareHarbor, a company specializing in booking software for tours and activities. He began his tenure as a Customer Support Analyst from 2019 to 2020, where he focused on assisting customers with inquiries and technical issues. Following this role, he served as a Support Department Trainer from 2020 to 2021, where he was responsible for training new support staff in Denver, Colorado. Since 2021, he has progressed to the position of Technical Support Team Lead, overseeing the technical support team and ensuring effective resolution of customer issues.
Education and Expertise
While specific educational background details are not provided, Cody Sharkey's expertise lies in customer support and technical assistance within the software industry. His roles at FareHarbor demonstrate a strong foundation in customer service, training, and team leadership. His experience in various support roles has equipped him with the skills necessary to address complex technical inquiries and enhance team performance.
Background
Cody Sharkey has spent a significant portion of his professional career at FareHarbor, contributing to the company's customer support operations. His journey began in 2019 and has evolved through various positions, showcasing his commitment to the organization. He is based in Denver, Colorado, where he has developed his career in a dynamic and fast-paced environment.
Achievements
Cody Sharkey's achievements at FareHarbor include advancing from a Customer Support Analyst to a Technical Support Team Lead within a span of three years. His progression reflects his dedication to improving customer support processes and training methodologies. His role as a trainer highlights his ability to enhance team capabilities and foster a knowledgeable support environment.