Colton Bracht
About Colton Bracht
Colton Bracht is a Senior API Support Specialist with extensive experience in customer service and technical support, particularly in API integration. He has held various roles in companies such as FareHarbor, Rocky Mountain Campervans LLC, and Vail Resorts, and is currently enhancing his skills in Information Technology.
Work at FareHarbor
Colton Bracht currently holds the position of Senior API Support Specialist at FareHarbor, a role he has occupied since 2024. Prior to this, he served as an API Support Specialist 2 from 2022 to 2024, and as an API Support Specialist from 2021 to 2022. His responsibilities include providing technical support and ensuring customer satisfaction through effective API integration and troubleshooting. Bracht's experience at FareHarbor spans over three years, during which he has developed a strong expertise in API support.
Previous Experience in Operations Management
Before his tenure at FareHarbor, Colton Bracht worked as an Operations Manager at Rocky Mountain Campervans LLC from 2018 to 2021. In this role, he was responsible for overseeing daily operations and ensuring efficient service delivery. His experience in operations management provided him with valuable skills in team leadership and customer service, which he has applied in subsequent roles.
Background in Customer Service
Colton Bracht has a solid background in customer service, having worked as a Guest Service Team Lead at Vail Resorts from 2015 to 2017 and as a Guest Services Lead at Shore Lodge from 2014 to 2015. These positions allowed him to hone his skills in customer interaction and service delivery, contributing to his commitment to ensuring customer satisfaction in his current role.
Education and Training
Colton Bracht studied Computer Science at City College of San Francisco from 2013 to 2014. He is currently pursuing further education at ACI Learning, focusing on Information Technology and completing the Computer User Support Specialist Program, which includes ITIL© and CompTIA certifications. His educational background supports his technical expertise in API support and customer service.
Technical Skills and Expertise
Colton Bracht possesses a deep understanding of API integration and troubleshooting. His technical skills enable him to deliver exceptional support to customers, addressing their needs effectively. His commitment to high-quality service is evident in his approach to resolving technical issues and ensuring customer satisfaction.