James Mc Coy
About James Mc Coy
James McCoy is an Enterprise Dashboard Specialist at FareHarbor, where he has worked since 2021. He has extensive experience in dashboard and technical product specialization, having held various roles at FareHarbor and previously worked in customer support at Photobucket and The Home Depot.
Current Role at FareHarbor
James McCoy serves as an Enterprise Dashboard Specialist at FareHarbor since 2021. In this role, he focuses on developing and managing enterprise-level dashboards that provide insights and analytics for the company. His expertise in data visualization and analytics supports decision-making processes within the organization.
Previous Positions at FareHarbor
James McCoy held multiple positions at FareHarbor prior to his current role. He worked as a Technical Product Specialist from 2017 to 2018, followed by a promotion to Senior Technical Product Specialist from 2018 to 2019. He then served as a Senior Dashboard Specialist from 2019 to 2021. Throughout these roles, he contributed to product development and client support initiatives.
Experience at The Home Depot
James McCoy worked at The Home Depot as a Service Desk Associate from 2012 to 2015 and briefly in 2015. His responsibilities included assisting customers and resolving service-related issues. This experience provided him with foundational skills in customer service and support.
Education and Academic Background
James McCoy earned a Bachelor of Arts (BA) in Psychology from the University of Colorado Boulder, completing his studies from 2009 to 2013. His academic background in psychology may contribute to his understanding of user experience and client interactions in his professional roles.
Customer Support Experience
Before joining FareHarbor, James McCoy worked as a Customer Support Specialist at Photobucket from 2015 to 2017. In this position, he provided support to customers and collaborated with account managers to address specialty client requests. His role involved training new hires on product knowledge and company processes.