Jeff O'connor
About Jeff O'connor
Jeff O'Connor is a Mid Market Account Manager at FareHarbor, where he has driven double-digit year-over-year online revenue growth for tourism and attraction businesses. He has a diverse background in customer success and travel consultancy, having worked with various companies in the tourism sector.
Work at FareHarbor
Jeff O'Connor serves as a Mid Market Account Manager at FareHarbor, a position he has held since 2022. In this role, he collaborates with approximately 70 tourism and attraction businesses to enhance their online presence and revenue. He focuses on improving the experiences of business owners, their employees, and customers through effective use of booking and reservation management software. O'Connor has achieved double-digit year-over-year online revenue growth for these businesses, demonstrating his effectiveness in leveraging FareHarbor's software solutions.
Previous Employment Experience
Prior to his current role at FareHarbor, Jeff O'Connor held several positions in the travel and customer service sectors. He worked as a Customer Success Manager at EverQuote for 8 months in 2021. Before that, he was an Associate Tour Consultant at EF Go Ahead Tours for 4 months in 2021. His experience also includes a role as a Tour Experience Manager at EF Education First in 2020 and as a Senior Tour Consultant at EF Educational Tours from 2015 to 2020. Additionally, he worked as a Corporate Travel Executive at Lola.com for 5 months in 2018.
Education and Expertise
Jeff O'Connor studied at St. Lawrence University, where he earned a Bachelor of Arts (B.A.) in Economics from 2010 to 2014. He also completed his high school education at South Portland High School from 2006 to 2010. His educational background provides a foundation for his expertise in the tourism industry and customer success management.
Background
Jeff O'Connor has a diverse professional background that spans various roles in the travel and customer service industries. He began his career as a Voluntary Benefits Specialist at Unum in 2014, where he worked for 6 months. His subsequent positions have allowed him to develop skills in customer success, travel consulting, and account management, contributing to his current success at FareHarbor.