Judge A.
About Judge A.
Judge A serves as the Global Director of Customer and Technical Support at FareHarbor, specializing in innovative strategies for operational challenges in customer support. With over 20 years of experience, he has held various leadership roles and has a strong background in talent acquisition and performance management.
Work at FareHarbor
Currently, Judge A. serves as the Global Director of Customer and Technical Support at FareHarbor. In this role, which began in 2017, Judge A. is responsible for overseeing customer support operations in Haarlem, North Holland, Netherlands. The position involves crafting innovative strategies to address operational challenges in customer and technical support environments. Judge A. has been instrumental in leading global teams and ensuring 24/7 customer support in multiple languages.
Education and Expertise
Judge A. has a diverse educational background. They studied at the Information Technology Institute (ITI), focusing on Programming and Database Design, achieving a qualification in 2000. Additionally, Judge A. holds a Bachelor's Degree from Creighton University's Heider College of Business, with a major in Psychology and a minor in Business. Early education was completed at Jesuit Dallas. Judge A. specializes in talent acquisition, employee relations, and performance management, particularly within call center and SaaS operations.
Background
Judge A. has extensive professional experience spanning over 20 years in various roles related to customer support and sales operations. Prior to joining FareHarbor, Judge A. worked at Customer Solutions Group as Vice President of Sales Operations from 2011 to 2014 and as Director of Sales from 2001 to 2011. They also held positions at Oracle Corporation as a Senior Instructor and at Alliance Data Systems as an Accounts Receivable Supervisor. This diverse background has contributed to a deep understanding of operational excellence.
Achievements
Throughout their career, Judge A. has demonstrated a commitment to building high-performing sales and service teams. They have successfully led global teams across EMEA, APAC, and the USA, enhancing customer support operations. Judge A. has a proven track record of applying best practices and challenging assumptions to drive operational improvements. Their experience in both small and large business environments has further enriched their understanding of collaboration and operational success.