Justin Hess
About Justin Hess
Justin Hess is a Bilingual Technical Support Specialist 2 with a background in German Studies, holding a Bachelor of Arts from Michigan State University. He has experience in various roles, including research assistant and usher, and has worked in technical support since 2020.
Work at FareHarbor
Justin Hess currently serves as a Bilingual Technical Support Specialist 2 at FareHarbor, a role he has held since 2020. His responsibilities include providing technical assistance to clients and ensuring effective communication in both English and German. Prior to this position, he worked at FareHarbor as a Bilingual Technical Support Specialist from 2019 to 2020, where he gained foundational experience in customer support and technical troubleshooting.
Education and Expertise
Justin Hess earned a Bachelor of Arts in German Studies from Michigan State University College of Arts and Letters, where he studied from 2014 to 2018. He also studied at The University of Freiburg for one year, furthering his expertise in German Studies. During his time at Michigan State University, he conducted research on comics in the special collections section of the library for the German Department, enhancing his analytical skills and knowledge in the field.
Background
Justin Hess has a diverse work background that includes various roles in customer service and support. He worked as an usher at the Wharton Center for Performing Arts from 2016 to 2017 and as a graphic narrative network undergraduate research assistant at Michigan State University in 2017. He also gained experience as a student worker at the Michigan Department of State and as a merchandiser at Great Lakes Coca-Cola Bottling in 2019.
Achievements in Music
During his time at Michigan State University, Justin Hess participated as a tuba player in the Spartan Marching Band for three years. This involvement not only showcased his musical talent but also demonstrated his commitment to teamwork and discipline in a performance environment.
Early Work Experience
Justin Hess began his professional journey as a production worker at Lumbermen's Inc. in 2015. He also worked for the State of Michigan in the Insurance Fraud Prevention Unit during the summer before his studies in Freiburg, gaining valuable experience in a government setting.