Kenzie Ibanez
About Kenzie Ibanez
Kenzie Ibanez is a Client Dashboard Specialist at FareHarbor, where she has worked since 2021. She has previous experience in customer service and hospitality, having held positions at Barnes & Noble, Atmos Energy, and Texas Firehouse Sports Bar & Grill.
Current Role at FareHarbor
Kenzie Ibanez serves as a Client Dashboard Specialist at FareHarbor, a position she has held since 2021. In this role, she is responsible for managing client dashboards, ensuring that clients have access to the necessary tools and information to optimize their experience. Her work contributes to the overall efficiency and effectiveness of client interactions within the company. FareHarbor is known for providing booking software solutions for tours and activities, and Kenzie's role is integral to supporting client needs in this area.
Previous Experience at Barnes & Noble
Kenzie Ibanez worked at Barnes & Noble, Inc. as a Barista from 2013 to 2015. During her two years in this role, she gained experience in customer service and food preparation. This position allowed her to develop skills in a fast-paced retail environment, focusing on customer satisfaction and product knowledge.
Customer Service Role at Atmos Energy
From 2019 to 2021, Kenzie Ibanez was employed as a Customer Service Associate at Atmos Energy in Amarillo, Texas. Over the course of two years, she handled customer inquiries and provided support related to energy services. This role enhanced her communication skills and her ability to resolve customer issues effectively.
Experience as Server Trainer at Texas Firehouse Sports Bar & Grill
Kenzie Ibanez worked as a Server Trainer at Texas Firehouse Sports Bar & Grill from 2015 to 2019. In this four-year role, she was responsible for training new servers, ensuring they understood menu items, service standards, and customer engagement techniques. This position contributed to her expertise in hospitality and team leadership.
Educational Background
Kenzie Ibanez graduated from Amarillo High School, where she achieved her High School Diploma. This foundational education provided her with essential skills that have supported her career development in various customer service roles.