Marcus Mills
About Marcus Mills
Marcus Mills is a Technical Support Specialist with a diverse background in hospitality and retail, enhancing his customer service perspective. He has experience in website development, client relationship management, and a foundation in marketing and business development.
Work at FareHarbor
Marcus Mills has been employed at FareHarbor as a Technical Support Specialist since 2023. His role involves providing technical assistance and troubleshooting support to clients, ensuring that customer inquiries are addressed efficiently. The position is hybrid, allowing him to work both remotely and on-site in Denver, Colorado. His background in customer service and technical skills supports his effectiveness in this role.
Previous Experience in Hospitality and Retail
Marcus Mills has a diverse work history that spans both the hospitality and retail sectors. He worked at Starbucks as a Barista Trainer from 2014 to 2021, where he developed skills in customer service and team training over a period of seven years in Denver, Colorado. Additionally, he served as a Front Desk Agent at Renaissance Hotels for 11 months from 2022 to 2023, further enhancing his customer relationship management abilities.
Education and Expertise
Marcus studied at the University of Colorado Denver from 2017 to 2019, focusing on Business of Artist and Music Management. He achieved a degree in Entertainment Business, which provided him with a solid foundation in marketing and business development. This educational background contributes to his strategic approach in his current technical support role.
Skills in Website Development
Marcus Mills possesses skills in website development, which are integral to his role as a Technical Support Specialist. These skills enhance his ability to troubleshoot and resolve web-related issues effectively. His technical expertise complements his customer service experience, allowing him to provide comprehensive support to clients.
Client Relationship Management Experience
Marcus has experience in client relationship management, which plays a significant role in his current position at FareHarbor. This experience aids him in effectively handling customer inquiries and improving overall customer satisfaction. His background in hospitality and retail has equipped him with the necessary skills to navigate customer interactions successfully.