Matthew Schmitz
About Matthew Schmitz
Matthew Schmitz is a Product Owner at FareHarbor, where he has worked since 2018, following various roles within the company. He has a background in environmental studies and extensive experience in customer support and project management.
Current Role at FareHarbor
Matthew Schmitz serves as a Product Owner at FareHarbor, a position he has held since 2018. Based in the Amsterdam Area, Netherlands, he is responsible for conveying feature requirements to product stakeholders and prioritizing high-value return on investment initiatives. In this role, he oversees project development from inception to rollout, ensuring that feature releases achieve maximum impact. His responsibilities include communicating with product management to track progress, identify and resolve issues, and present additional opportunities for improvement.
Previous Experience at FareHarbor
Matthew Schmitz has held multiple positions at FareHarbor prior to his current role. He worked as a Reporting Specialist for 11 months from 2017 to 2018 in Denver, CO, and as a Senior Customer Support Analyst for one year from 2016 to 2017. Additionally, he served as a Client Onboarding Specialist for six months from 2015 to 2016 in the Greater Denver Area. His diverse roles at FareHarbor demonstrate his adaptability and commitment to enhancing customer experiences.
Education and Academic Background
Matthew Schmitz studied at the University of Colorado at Boulder, where he earned a Bachelor of Arts (B.A.) in Environmental Studies from 2009 to 2013. During his time at the university, he also worked as a Student Assistant for one year from 2011 to 2012. His academic background has contributed to his analytical skills and understanding of environmental issues, which may influence his approach in product management.
Professional Development and Leadership Roles
Throughout his career, Matthew Schmitz has engaged in various leadership roles that showcase his versatility. He worked as a Branch Manager for College Works Painting for six months in 2010 and held multiple positions at Wellbridge, including Manager on Duty for eight years and Hospitality Desk Supervisor for two years. These experiences reflect his ability to implement customer-centered solutions and enhance client experiences across different settings.
Early Career and Customer Service Experience
Matthew Schmitz began his career in customer service as a Summer Camp Counselor at Wellbridge from 2007 to 2009. He later transitioned to managerial roles within the same organization, where he focused on improving customer interactions and service delivery. His early experiences laid the foundation for his later roles in customer support and product management.