Melany Johnson
About Melany Johnson
Melany Johnson is an Account Manager currently working at FareHarbor in Hawaii. She has a diverse background in customer success and hospitality, having held various roles in companies such as Cloudbeds, Fastly, and Montage International.
Work at FareHarbor
Melany Johnson currently serves as an Account Manager at FareHarbor, a position she has held since 2024. In this role, she is responsible for managing client accounts and ensuring customer satisfaction. Her work is based in Hawaii, where she leverages her extensive experience in customer success to enhance client relationships and drive business growth.
Previous Experience in Customer Success
Before joining FareHarbor, Melany Johnson worked in various customer success roles. She was a Customer Success Manager at Cloudbeds for eight months in 2022 and served as a Sales Development Representative at the same company from 2021 to 2022. Additionally, she worked at HotelKey as a Customer Success professional from 2023 to 2024, further solidifying her expertise in client management.
Background in Hospitality and Technology
Melany Johnson has a diverse background that spans both the hospitality and technology sectors. She worked as a Residential Liaison at Montage International for three years in the Hawaiian Islands, gaining significant experience in the local hospitality industry. Her roles in office coordination and reception at Fastly also provided her with foundational skills that she later applied in more strategic positions.
Education and Expertise
Melany Johnson studied Hospitality Administration/Management at the College of Charleston from 2011 to 2013. She also holds a Bachelor's degree in Business Administration, Management, and Operations from Eckerd College, where she studied from 2013 to 2015. This educational background supports her expertise in managing client relationships and understanding the dynamics of the hospitality industry.
Career Progression
Melany Johnson's career reflects a clear progression from entry-level roles to more strategic positions. She began her career as a Receptionist and Office Coordinator at Fastly, transitioning to customer success roles that emphasize client engagement and satisfaction. Her journey illustrates her adaptability and commitment to professional growth within the hospitality and technology industries.