Melissa Burton
About Melissa Burton
Melissa Burton serves as the APAC Technical Support Manager at FareHarbor, where she has worked since 2019. She has a strong background in technical support and project management, holding degrees in Information Technology, Psychology, and Human Computer Interaction.
Work at FareHarbor
Melissa Burton has served as the APAC Technical Support Manager at FareHarbor since 2019. In this role, she provides tailored software setups and support to businesses in the APAC region. She is responsible for mentoring and training new hires within the APAC Support team, enhancing their effectiveness in their roles. Additionally, she has achieved recognition as the highest ticket solver across all regions for multiple consecutive months, demonstrating her proficiency in resolving client issues and providing exceptional support.
Previous Experience in Project Management
Before joining FareHarbor, Melissa Burton worked as a Senior Project Manager at Research Now SSI from 2012 to 2018 in Sydney, Australia. During her six years in this role, she managed various projects, contributing to the company's operational success. She also held a position as a Solutions Specialist at LogbookMe for six months in 2018 and worked as a Usability Engineer at The Kohl Group for 11 months in 2012. Earlier in her career, she was a researcher at Iowa State University from 2010 to 2012.
Education and Expertise
Melissa Burton holds a Bachelor of Science (B.S.) in Information Technology and Psychology from the Rochester Institute of Technology. She furthered her education by earning a Master of Science (M.S.) in Human Computer Interaction from Iowa State University. Currently, she is studying Customer Experience Strategy and Design at RMIT University, where she has been enrolled since 2021. Her educational background supports her expertise in technical support and customer experience.
Training and Mentorship
In her current role at FareHarbor, Melissa Burton is actively involved in mentoring and training new hires for the APAC Support team. She provides comprehensive training to Enterprise clients on software usage, ensuring that the training is tailored to meet the specific needs of both stakeholders and their employees. Her commitment to training contributes significantly to the success of her team and the clients she supports.
SEO and Business Advice
As part of her responsibilities at FareHarbor, Melissa Burton provides SEO and business advice to clients. She assists in resolving payment processing issues and offers insights that help businesses optimize their operations. Her role requires a deep understanding of both technical support and business strategies, allowing her to deliver effective solutions to clients in the APAC region.