Monique Kolii
About Monique Kolii
Monique Kolii is a Client Onboarding Specialist at FareHarbor, with a diverse background in hospitality and travel industries. She has held various roles at Hyatt Place Waikiki Beach, Booking.com, and Atlantis Adventures, and possesses expertise in online travel distribution and strategic marketing.
Current Role at FareHarbor
Monique Kolii serves as a Client Onboarding Specialist at FareHarbor since 2022. In this role, she is responsible for guiding new clients through the onboarding process, ensuring a smooth transition to the platform. Her expertise in hospitality and tourism enhances her ability to meet client needs effectively. Monique's previous experience at FareHarbor as a Customer Success Specialist from 2019 to 2022 provided her with valuable insights into client management and support.
Previous Experience in Hospitality
Monique Kolii has extensive experience in the hospitality industry, having worked at Hyatt Place Waikiki Beach in various roles. She started as a Gallery Host (Front Desk) for two months in 2012, followed by a six-month position as a Food and Beverage Host later that year. From 2013 to 2014, she served as a Reservations Host for one year. Her background in hospitality has equipped her with strong customer service skills and an understanding of guest relations.
Experience in Online Travel Distribution
Monique Kolii has significant experience in online travel distribution, particularly during her tenure at Booking.com. She worked as an Account Executive from 2015 to 2017 and then as an Account Manager from 2017 to 2019. Her roles involved strategic marketing, data analysis, promotional merchandising, and revenue optimization. This experience has contributed to her expertise in the travel industry and her ability to analyze market trends.
Educational Background
Monique Kolii studied at Kapi‘olani Community College, where she achieved a focus in Hawaiian Studies. She also completed her secondary education at Mililani High School. Her educational background supports her career in hospitality and tourism, providing her with a cultural understanding that enhances her work in client relations.
Skills and Strengths
Monique Kolii possesses a range of skills relevant to her roles in hospitality and client management. Her strengths include Communication, Maximizer, Achiever, Harmony, and Connectedness, as identified by the Gallup StrengthsFinder. Additionally, she has expertise in event management and learning and talent development, which further complements her professional capabilities in client onboarding and support.