Morgane Robin
About Morgane Robin
Morgane Robin is a Client Onboarding Specialist at FareHarbor, with a diverse background in customer service and financial advising. She has extensive experience in the travel and banking sectors and holds multiple degrees in negotiation, customer relationship management, and international travel management.
Work at FareHarbor
Morgane Robin has been employed at FareHarbor as a Client Onboarding Specialist since 2019. In this role, she focuses on ensuring a smooth onboarding process for clients. She collaborates with various teams, including Support, Payment Operations, and Account Management, to enhance client satisfaction. Morgane conducts training sessions to assist clients in utilizing their customized dashboards, which improves their operational efficiency. Additionally, she has played a significant role in developing and implementing standard operating procedures within the company.
Education and Expertise
Morgane Robin has a strong educational background in customer relations and travel management. She studied at Lycée Adam de Craponne, where she achieved a BTS in Negotiation and Customer Relationship from 2008 to 2010. She furthered her education at ESCAET, obtaining a Bachelor's degree in Travel from 2015 to 2016, followed by a Master of Business Administration (MBA) in International Travel Management from 2017 to 2018. Her academic qualifications support her expertise in client onboarding and operational efficiency.
Background
Morgane Robin has a diverse professional background, having worked in various roles across different sectors. She began her career as a Hostess at LCL in 2009 and later held positions at Société Générale as a Financial Adviser and Bank Teller from 2010 to 2015. She also worked as a Marketing Communication Coordinator at Acteurs du Tourisme Durable in 2016 and as a Sustainability Project Assistant at Pierre & Vacances Center Parcs Group in 2017. This range of experiences has contributed to her skills in customer service and project management.
Previous Employment Experience
Before joining FareHarbor, Morgane Robin accumulated several years of experience in customer service and financial advisory roles. She worked at Société Générale for four years in online banking customer service and as a Financial Adviser and Bank Teller. Additionally, she served as a Hostess at Geant Hypermarkets ME in 2010. Her previous roles have equipped her with a solid foundation in client interaction and service delivery.