Nikos Tzakos
About Nikos Tzakos
Nikos Tzakos is a Customer Support Analyst at FareHarbor, with a strong background in hotel management and customer support operations. He has international experience and previously held various positions at Quentin Hotels in the Netherlands.
Current Role at FareHarbor
Nikos Tzakos has been serving as a Customer Support Analyst at FareHarbor since 2021. In this role, he manages customer support operations, ensuring efficient service delivery even under pressure. His responsibilities include addressing customer inquiries and contributing to a customer-centric environment, leveraging his background in hospitality to enhance customer satisfaction.
Previous Experience in Hospitality
Prior to joining FareHarbor, Tzakos held several positions at Quentin Hotels. He worked as a Front Office Receptionist from 2017 to 2018, then progressed to an Interim Front Office Manager from 2019 to 2020. He also served as a Reservations Agent for one year in Cruquius, North Holland Province, from 2018 to 2019. These roles provided him with a solid foundation in hotel management and customer service.
Education and Qualifications
Tzakos earned a Bachelor’s Degree in Agricultural Technology from the Alexandrio Technological Institute of Thessaloniki, where he studied from 2007 to 2012. He also completed his high school education at the 9th Lyceum of Thessaloniki from 2004 to 2007. Additionally, he participated in an internship at the University degli Studi di Torino in 2011 for 11 months, further enriching his educational background.
International Experience and Communication Skills
Nikos Tzakos has developed international experience, which enhances his ability to communicate effectively with a diverse clientele. This skill is particularly valuable in his current role at FareHarbor, where understanding and addressing the needs of customers from various backgrounds is essential for success.
Expertise in Customer Support Operations
Tzakos demonstrates expertise in managing customer support operations efficiently. His background in hotel management contributes to his understanding of customer needs in the hospitality sector, allowing him to provide tailored support and solutions to clients.