Rebekah Costley
About Rebekah Costley
Rebekah Costley is a Senior Mid Market Account Manager at FareHarbor, where she has worked since 2023. She has a diverse background in account management and customer service, with previous roles at companies such as Outreach, Inc., Progressive Insurance, and Wix.com.
Current Role at FareHarbor
Rebekah Costley serves as a Senior Mid-Market Account Manager at FareHarbor, a position she has held since 2023. In this role, she operates from Denver, Colorado, where she focuses on managing mid-market accounts. Her responsibilities include developing client relationships and ensuring client satisfaction through effective service delivery.
Previous Experience in Account Management
Prior to her current role, Rebekah Costley worked at Outreach, Inc. as an Account Manager and Team Lead from 2017 to 2019. She also served as an Account Manager at State Farm® from 2015 to 2017. Her experience in these positions contributed to her understanding of client needs and the importance of maintaining professional relationships.
Background in Customer Success
Rebekah has a background in customer success, having worked as a Customer Success Expert at Vision Graphics Inc. from 2019 to 2020 and as a Customer Care Expert at Wix.com from 2020 to 2021. These roles emphasized her ability to enhance client satisfaction through effective communication and support.
Educational Qualifications
Rebekah Costley studied Human Resources Management and Services at Colorado State University-Global Campus from 2014 to 2016. Additionally, she attended Colorado State University-Pueblo, where she pursued General Studies from 2011 to 2013. Her educational background supports her professional expertise in client management and relationship building.
Client Relationship Approach
Rebekah emphasizes the importance of enjoying the client service process while maintaining professionalism. She has developed a unique approach to client relationships that blends personal and professional interactions, which she believes enhances overall client satisfaction and loyalty.