Rowena Dacanay
About Rowena Dacanay
Rowena Dacanay serves as the Manager of Account Management APAC at FareHarbor, a position she has held since 2020. With a background in tourism management and extensive experience in account management and sales, she has worked for notable companies including Tripadvisor, Agoda, and BridgeClimb Sydney.
Current Role at FareHarbor
Rowena Dacanay serves as the Manager of Account Management APAC at FareHarbor. She has held this position since 2020, contributing to the company's operations in the Asia-Pacific region. In her role, she is responsible for overseeing account management strategies and ensuring client satisfaction within the region.
Previous Experience in Account Management
Prior to her current role, Rowena Dacanay worked at Tripadvisor as an Associate Account Manager from 2017 to 2018. She then transitioned to Agoda, where she served as a Market Manager from 2018 to 2020. Her experience in these roles has equipped her with skills in managing client relationships and optimizing account performance.
Background in Sales and Customer Relations
Rowena Dacanay has a solid background in sales and customer relations. She worked at BridgeClimb Sydney as a Sales Team Coordinator from 2013 to 2017. Additionally, she held the position of Senior Customer Relationship Manager at ING Investment Management Australia from 2004 to 2010, where she developed her expertise in managing customer interactions.
Educational Qualifications
Rowena Dacanay earned her Bachelor's Degree in Business with a major in Tourism Management & Marketing from Swinburne University of Technology. She studied there from 2013 to 2017, gaining foundational knowledge in business principles and tourism industry practices.
Early Career in the Travel Industry
Rowena Dacanay began her career in the travel industry as a Travel Consultant at Flight Centre Travel Group, where she worked from 2012 to 2013. This role provided her with early exposure to the travel sector and customer service, which she built upon in her subsequent positions.