Sarah Kittell
About Sarah Kittell
Sarah Kittell is the Manager of Channel Support at FareHarbor, where she leads a global team and has successfully implemented process improvements that enhanced team performance. She holds a Bachelor's Degree in Business Administration and Management from Colorado State University and has experience in various roles within the company and other organizations.
Current Role at FareHarbor
Sarah Kittell serves as the Manager of Channel Support at FareHarbor since 2020. In this role, she manages a global team of Channel Support Specialists operating across four time zones. Her responsibilities include conducting monthly one-on-ones and bi-annual merit reviews with her team to ensure performance and development. Under her leadership, the team has focused on improving efficiency and enhancing customer support.
Previous Experience at FareHarbor
Prior to her current position, Sarah Kittell held multiple roles at FareHarbor. She worked as a Channel Specialist - Spanish from 2019 to 2020 and then as a Senior Channel Specialist - Spanish for 10 months in 2020. During her tenure, she implemented process automations in Zendesk, which resulted in a 30% reduction in incoming ticket volume. Additionally, she increased the average tickets solved per agent by 25% through targeted training and the introduction of friendly competition.
Education and Qualifications
Sarah Kittell earned her Bachelor’s Degree in Business Administration and Management from Colorado State University, where she studied from 2011 to 2015. She also completed a Teaching English as a Foreign Language program at the International TEFL Academy from 2015 to 2016. Her educational background provides her with a strong foundation in management and communication.
Professional Background
Before joining FareHarbor, Sarah Kittell worked at AmeriCorps VISTA as a Program Innovation VISTA at The African Community Center from 2018 to 2019. She also gained experience as an Aquatics Supervisor at Smugglers' Notch Resort from 2012 to 2016. These roles contributed to her development in team management and operational efficiency.