Stephanie Martinez
About Stephanie Martinez
Stephanie Martinez is a Customer Support Analyst at FareHarbor, where she has worked since 2022. With over seven years of experience in international customer service, particularly in the hospitality sector, she has held various roles in notable companies.
Work at FareHarbor
Stephanie Martinez has been employed at FareHarbor as a Customer Support Analyst since 2022. In this role, she focuses on enhancing customer experiences and providing support to users of the FareHarbor platform. Her responsibilities include addressing customer inquiries, resolving issues, and implementing improvements to customer satisfaction processes.
Previous Employment History
Prior to her current role, Stephanie Martinez held various positions in the hospitality and customer service sectors. She worked as a Sales Executive at Diamonds International for seven months in 2013-2014. She then served as a Front Desk Concierge at Barceló Hotels & Resorts in Puerto Vallarta for one year from 2015 to 2016, and as a Front Desk Receptionist at Barcelo Premium Puerto Vallarta for seven months in 2015. From 2017 to 2018, she was a Retail Sales Associate at Starboard Cruise Services. Following this, she worked as an International Guest Services Associate at Holland America Line for three years until 2021, and as a Customer Service Coordinator at Elengorn Realtors for 11 months in 2021-2022.
Education and Expertise
Stephanie Martinez studied at Universidad del Valle de Atemajac, where she earned a Bachelor of Business Administration (BBA) with a focus on Tourism and Travel Services Management from 2012 to 2016. This educational background supports her extensive experience in international customer service, particularly within the hospitality industry.
Customer Service Experience
With over seven years of experience in international customer service, Stephanie Martinez has developed a strong expertise in enhancing customer satisfaction processes. Her work in various roles across the hospitality sector has contributed to significant improvements in customer experiences at the companies she has been associated with.