Perla Barrios
About Perla Barrios
Perla Barrios is an Account Manager at Fast Cloud Consulting in Nicaragua, with over a decade of experience in the outsourcing industry. She holds a Bachelor's degree in Business Administration and has specialized in Project Management and Scrum methodologies.
Work at Fast Cloud Consulting
Perla Barrios has been serving as an Account Manager at Fast Cloud Consulting since 2019. In this role, she is responsible for managing client relationships and ensuring customer satisfaction. Her experience in the outsourcing and offshoring industry supports her effectiveness in this position. Barrios utilizes her negotiation skills to address client needs and enhance service delivery.
Education and Expertise
Perla Barrios is currently studying Project Management at Universidad Nacional de Costa Rica. She achieved the Scrum Master Specialist certification in 2022. Previously, she earned a Bachelor of Business Administration (B.B.A.) from Universidad Centroamericana, Managua, where she studied Business Administration and Management from 2005 to 2010. Her educational background complements her professional skills in performance management and customer satisfaction.
Background in Convergys
Before her current role, Perla Barrios worked at Convergys in various capacities from 2010 to 2015. She began as a Sales Specialist for Sprint Wireless, then transitioned to roles including Certified Trainer for Sprint Wireless and Customer Service Trainer for US Cellular. She later served as a Team Manager, overseeing team performance and training initiatives.
Experience in Training and Development
Perla Barrios held the position of Head of Training and Development at Strivtech from 2017 to 2019. In this role, she focused on enhancing training programs and developing staff capabilities. Her experience in training aligns with her expertise in performance management, enabling her to lead teams effectively.
Skills in Customer Satisfaction and Negotiation
Perla Barrios possesses strong skills in customer satisfaction and negotiation. These competencies are essential for her role as an Account Manager, where she works to maintain positive client relationships and address their needs. Her background in the outsourcing industry further enhances her ability to navigate client interactions successfully.