Samantha Stoakes
About Samantha Stoakes
Samantha Stoakes is a Support Specialist (Documentation) and Tier 2 Agent currently employed at Fastmail in Philadelphia. She has a background in user support and media, with previous roles at MeedMobile, Northeastern University, AMC Networks, and WRBB 104.9FM Boston.
Work at Fastmail
Samantha Stoakes has been employed at Fastmail since 2018. Initially serving as a Support Agent, she transitioned to the role of Support Specialist (Documentation) and Tier 2 Agent in 2022. In her current position, she focuses on providing advanced support and developing documentation to enhance user experience. Her tenure at Fastmail spans over four years, during which she has contributed to improving customer service operations.
Previous Experience in User Support
Before joining Fastmail, Samantha Stoakes worked as a User Support Specialist at MeedMobile from 2016 to 2017. In this role, she provided assistance to users, addressing inquiries and resolving issues. Her experience in user support was further complemented by her position as a Senior Resident Assistant at Northeastern University Housing & Residential Life Department from 2013 to 2015, where she managed residential life concerns and supported students.
Background in Media and Communications
Samantha Stoakes has a background in media and communications, having worked as an On-Air DJ, Writer, and Media Assistant at WRBB 104.9FM Boston from 2013 to 2016. Additionally, she served as a Post Production Assistant at AMC Networks for six months in 2015. These roles provided her with experience in content creation and media production, enhancing her communication skills.
Education and Expertise
Samantha Stoakes earned her Bachelor’s Degree in Communications and Cinema Studies from Northeastern University, completing her studies from 2011 to 2016. Her education has equipped her with a solid foundation in communication principles and media analysis, which she applies in her professional roles, particularly in user support and documentation.