David Swieboda
About David Swieboda
David Swieboda is an Onboarding Manager at Fastpath Solutions, LLC, with a strong background in customer service and account management. He has previously held positions at Hub Group, Enterprise Rent-A-Car, and WiseTech Global, where he achieved a 95% satisfaction rate during onboarding cycles.
Work at Fastpath Solutions, LLC
David Swieboda currently serves as the Onboarding Manager at Fastpath Solutions, LLC. He has held this position since 2022 and works remotely. In this role, he focuses on enhancing the onboarding experience for clients, ensuring that new customers have a smooth transition and integration with the company's solutions.
Previous Experience in Customer Service and Management
David has a diverse background in customer service and management roles. He worked at Hub Group as an Account Manager from 2017 to 2019, where he managed client relationships in Oak Brook, Illinois. Prior to that, he was a Senior Customer Service Representative at Enterprise Rent-A-Car from 2014 to 2017. His experience also includes a role as Customer Implementation & Relationship Manager at WiseTech Global from 2020 to 2022, where he contributed to client onboarding and relationship management.
Education and Qualifications
David studied Business Administration and Management at Triton College, earning an Associate of Arts and Sciences (A.A.S.) from 2013 to 2015. He furthered his education at DePaul University, where he obtained a Bachelor of Science in Business (B.S.B) from 2015 to 2017. His educational background provides a strong foundation for his roles in management and customer service.
Achievements in Customer Satisfaction and Revenue Growth
During his career, David achieved a 95% satisfaction rate in Essential Value Drivers (EVDs) during onboarding cycles, demonstrating his commitment to customer satisfaction. He also contributed significantly to an average of $3.5 million in Annual Recurring Revenue (ARR) while managing a portfolio of 40 enterprise and mid-market clients. His efforts in deploying new products have enhanced customer experience.
Early Career and Initial Roles
David began his career in customer service at Park Ridge Country Club as a Locker Room Attendant from 2011 to 2013. He also worked as a Service Porter at Arlington Lexus for a brief period in 2013 and as a Customer Service Associate at Kmart from 2011 to 2012. These early roles laid the groundwork for his later success in customer-focused positions.