Jaclyn Peel, M.Ed
About Jaclyn Peel, M.Ed
Jaclyn Peel, M.Ed, is a Customer Education Manager with extensive experience in developing educational content and strategies to enhance customer engagement. She has held various roles in education and training across multiple organizations, including UnitedHealth Group and WellCare Health Plans.
Current Role at Fastpath, Inc.
Jaclyn Peel serves as the Customer Education Manager at Fastpath, Inc. since 2019. In this role, she focuses on creating educational content that meets customer needs. She collaborates with customer support teams to identify common issues and develop solutions. Jaclyn tracks the effectiveness of educational initiatives using metrics such as customer engagement, satisfaction scores, and product usage data. Her work aims to enhance customer understanding and utilization of products.
Previous Experience at UnitedHealth Group
Before her current position, Jaclyn worked at UnitedHealth Group as the Director of Education and Training for 11 months in 2017. During her tenure, she was responsible for overseeing educational programs and training initiatives. This role contributed to her expertise in customer education and training within the healthcare sector.
Educational Background
Jaclyn Peel has a diverse educational background. She studied at St. Petersburg College, where she earned a Bachelor's degree in Public Administration from 2010 to 2012. Additionally, she attended the University of Phoenix, achieving an Associate's degree in Criminal Justice/Safety Studies from 2000 to 2003. Jaclyn also pursued advanced studies at Villanova University, completing master's level classes in Public Administration from 2013 to 2020, and earned a Master's degree in Adult Education from the University of Phoenix from 2015 to 2017.
Experience in Learning and Development
Jaclyn has extensive experience in learning and development roles. She worked at WellCare Health Plans as a Senior Learning and Development Specialist from 2017 to 2019 and as a Learning and Development Manager for 5 months in 2019. Additionally, she served as a Learning Consultant at Humana from 2013 to 2017. Throughout these positions, she focused on increasing learner engagement and promoting the use of on-demand digital learning.
Focus on Customer Engagement Strategies
In her roles, Jaclyn has developed strategies to engage customers through various channels, including online communities, forums, and events. She emphasizes the importance of fostering ongoing learning and product advocacy among customers. Jaclyn stays updated on product updates, features, and industry trends to ensure that educational materials remain current and relevant.