Joseph P.
About Joseph P.
Joseph P. is a Support Engineer at Fathom - AI Meeting Assistant, where he has worked since 2024. He has a diverse background in technical support and customer service, with previous roles at North Carolina State University, Citrix, and UserVoice.
Work at Fathom
Joseph P. has been employed at Fathom - AI Meeting Assistant as a Support Engineer since 2024. In this role, he is responsible for providing technical support and assistance to users of the AI-powered meeting assistant, ensuring a smooth user experience. His tenure at Fathom spans six months, during which he has contributed to the company's mission of enhancing meeting productivity through innovative technology.
Previous Experience in Technical Support
Before joining Fathom, Joseph P. gained extensive experience in technical support roles. He worked at UserVoice as a Senior Technical Success professional from 2014 to 2023, where he focused on customer support and technical assistance. His earlier roles include a position as a Help Desk Consultant at North Carolina State University from 2010 to 2013, and as a Client Services and Customer Support Intern at Citrix from 2013 to 2014.
Education and Expertise
Joseph P. earned a Bachelor of Arts (BA) degree from North Carolina State University, where he studied Art Studies, Music, and Cognitive Science. His education spanned from 2009 to 2013, equipping him with a diverse skill set that complements his technical support capabilities. This academic background supports his understanding of user needs and enhances his problem-solving skills in the tech industry.
Career Timeline
Joseph P.'s career in technical support began at North Carolina State University, where he worked for three years as a Help Desk Consultant. He then transitioned to Citrix for a five-month internship in client services and customer support. Following this, he spent nine years at UserVoice, where he advanced to a Senior Technical Success role. In 2024, he joined Fathom, marking a new chapter in his professional journey.