Carlos Pérez Rodríguez
About Carlos Pérez Rodríguez
Carlos Pérez Rodríguez is an IT Helpdesk Agent at Faurecia, specializing in SAP ARIBA support. He studied Software Development at Universidad Madero and has experience in IT systems and project design.
Work at Faurecia
Carlos Pérez Rodríguez has been employed at Faurecia as an IT Helpdesk Agent since 2018. In this role, he provides information and support related to company processes, products, and services. He specializes in offering support for SAP ARIBA, facilitating the resolution of known issues, and addressing basic queries for internal users. His work is centered in Puebla de Zaragoza y alrededores, México, where he has contributed to the efficiency of IT operations within the company.
Education and Expertise
Carlos Pérez Rodríguez studied at Universidad Madero, where he pursued a degree in Ingenieria en Desarrollo de Software. He completed his studies and achieved a Licenciatura from 2011 to 2016, spanning five years. This educational background provides him with a solid foundation in software development principles, which supports his current role in IT support.
Previous Experience
Before joining Faurecia, Carlos worked at AKF México as Proyectista Instalaciones Especiales and Encargado de Sistemas TI from 2016 to 2017. He also gained experience as a Consultor SAP Trainee at RSG RedSinergia for one month in 2018. These roles contributed to his understanding of IT systems and project management, enhancing his capabilities in his current position.
Role Responsibilities
As an IT Helpdesk Agent, Carlos Pérez Rodríguez is responsible for offering information and support regarding company processes, products, and services. He plays a critical role in facilitating the resolution of known issues and addressing basic queries from internal users. His expertise in SAP ARIBA is particularly valuable in providing targeted support to colleagues within Faurecia.