Delphine Fillot
About Delphine Fillot
Delphine Fillot serves as the Clean Mobility VP for Quality and Total Customer Satisfaction at Faurecia, where she leads initiatives to enhance quality and customer satisfaction across a significant business group. With extensive experience in quality leadership and lean implementation, she has held various roles in prominent companies such as GE and Johnson Controls.
Current Role at Faurecia
Delphine Fillot serves as the Clean Mobility Vice President of Quality and Total Customer Satisfaction at Faurecia. She has held this position since 2021, operating from Nanterre, Île-de-France, France. In her role, she leads a team focused on enhancing quality and customer satisfaction across the Clean Mobility Business Group, which generates approximately 4 billion euros in sales. Her responsibilities include overseeing quality initiatives and customer satisfaction strategies across 80 production sites and 10 research and development centers.
Previous Experience in Quality Leadership
Before joining Faurecia, Delphine Fillot accumulated extensive experience in quality leadership roles. She worked at GE Renewable Energy as the Executive Global Quality Leader for Grid Solutions from 2018 to 2020 in the Paris region, France. Prior to that, she served as the Global Engineering Operations Leader at GE Power Conversion from 2006 to 2018, also in the Paris region. Her earlier roles include positions at Collins Aerospace and Johnson Controls Automotive, where she implemented lean manufacturing practices.
Education and Professional Development
Delphine Fillot holds an Engineer's Degree in Mechanical Engineering from ITII - ENSAM, which she completed from 1999 to 2002. She furthered her education by participating in the MDC Executive Management Development Course at GE Crotonville in 2015, which lasted for 11 months. This combination of formal education and executive training has equipped her with the skills necessary for her leadership roles in quality and customer satisfaction.
Background in Lean Manufacturing
Delphine Fillot has a strong background in lean manufacturing, having worked as a Lean Implementer at Collins Aerospace and as a Site Lean Manufacturing Implementer at Johnson Controls Automotive. Her experience in these roles, spanning from 2002 to 2006, involved applying lean principles to enhance operational efficiency. This expertise has been integral to her subsequent positions, where she utilizes digital and lean approaches to improve processes and sustain profitability in the Clean Mobility Business Group.
Career Timeline and Key Positions
Delphine Fillot's career spans over two decades, with key positions in various organizations. She began her career as an Engineering Project Leader at Visteon Corporation from 1999 to 2002. Following this, she held multiple roles at Johnson Controls Automotive, Collins Aerospace, and GE Power Conversion, culminating in her current position at Faurecia. Her diverse experience across different sectors has contributed to her expertise in quality management and customer satisfaction.