João Brandão
About João Brandão
João Brandão is a Quality Customer Relationship Engineer with extensive experience in quality management and production roles at Faurecia. He holds a postgraduate degree in Industrial Engineering and Management and has a strong background in handling customer relations and ensuring compliance with quality standards.
Current Role as Quality Customer Relationship Engineer
João Brandão currently holds the position of Quality Customer Relationship Engineer at Faurecia, a role he has occupied since 2018. In this capacity, he is responsible for managing derogations with customers and ensuring that any deviations from standard processes are effectively addressed. He organizes and participates in technical meetings with customers to resolve technical issues and manage changes. Additionally, he ensures the correct escalation of quality issues within the plant, contributing to the maintenance of high-quality standards.
Previous Experience at Faurecia
Prior to his current role, João Brandão worked at Faurecia in various capacities. He served as a Supervisor de produção from 2016 to 2018 and as Qualidade Produto Processo from 2014 to 2016. His earlier experience includes working as an Operador de produção from 2008 to 2013. This extensive background at Faurecia provided him with a comprehensive understanding of production processes and quality management.
Educational Background and Qualifications
João Brandão has a strong educational foundation in engineering and management. He studied Engenharia e Gestão Industrial at Instituto Superior de Engenharia do Porto, achieving a Postgraduate Degree in 2022. He also holds a Licenciatura in Engenharia Produção Industrial from ISVOUGA, completed in 2016. Additionally, he has pursued various professional training courses, including Toleranciamento Dimensional e Geométrico and Metrologia, enhancing his skills in quality and production management.
Technical Skills and Responsibilities
In his role, João Brandão is responsible for leading the customer complaint resolution process, applying robust problem-solving techniques. He represents plant quality during the launch of new programs, ensuring that quality standards are upheld from the outset. He also oversees the approval and preservation of initial and boundary samples to confirm they meet customer requirements, demonstrating his commitment to quality assurance.