Jordana Ferreira
About Jordana Ferreira
Jordana Ferreira serves as a Customer Quality Contact at Faurecia, where she manages customer sampling systems and ensures compliance with quality standards. She has a background in quality assurance from Borgstena Textile Portugal and has been with Faurecia since 2018, focusing on customer satisfaction and product compliance.
Work at Faurecia
Currently, Jordana Ferreira serves as a Customer Quality Contact at Faurecia, a role she has held since 2018. In this position, she manages the initial sampling system with customers to ensure compliance with established standards. She organizes and participates in follow-up meetings with clients to address problem-solving and progress plans. Additionally, she monitors customer satisfaction by closely following vehicle audit results and customer incidents, ensuring the quality of products used on assembly lines.
Quality Management Responsibilities
In her role at Faurecia, Jordana Ferreira is responsible for approving initial samples with customers during serial production. She ensures the permanent updating of the customer complaint management system to meet response deadlines. Furthermore, she has the authority to block non-compliant products and alert production officers and management about potential non-conformities. She also participates in engineering meetings to follow up on the implementation of new products or modifications.
Background in Quality Assurance
Before joining Faurecia, Jordana Ferreira worked at Borgstena Textile Portugal as a Quality Assurance professional from 2015 to 2017. This experience contributed to her expertise in quality management and customer relations, laying the groundwork for her current role in the automotive industry.
Achievements in Quality Improvement
Jordana Ferreira actively animates, updates, and monitors the weekly Quality meeting at Faurecia, following various indicators and action plans. She is involved in monitoring the definition and treatment of corrective actions for non-conformities related to guarantees. Additionally, she develops actions aimed at reducing costs associated with guarantees, contributing to overall operational efficiency.