José Charles
About José Charles
José Charles serves as the Total Customer Satisfaction & Supplier Management Director for the Americas Region at Faurecia, where he has worked since 2021. He possesses extensive experience in quality management and operational efficiency, with a strong background in Lean Manufacturing and supplier development.
Work at Faurecia
José Charles serves as the Total Customer Satisfaction & Supplier Management Director for the Americas Region at Faurecia. He has held this position since 2021, contributing to the company's focus on enhancing customer satisfaction and managing supplier relationships effectively. His role emphasizes the importance of aligning supplier performance with customer expectations, thereby driving operational excellence.
Education and Expertise
José Charles holds a Bachelor's Degree in Industrial Engineering and Business Administration from Universidad Autónoma de Nuevo León, which he completed between 1993 and 1998. Additionally, he pursued an MBA at the same institution from 2000 to 2004. His educational background supports his expertise in starting operations from a green field and implementing strategies that focus on customer loyalty and performance growth.
Background
José Charles has extensive experience in quality management and supplier relations across various industries. His career includes roles at Schneider Electric, Rockwell Automation, Thomas & Betts, and Denso Mexico. He has worked as a Quality Engineer, Quality Manager, and Supplier Quality Manager, accumulating over two decades of experience in quality assurance and supplier management.
Achievements
José Charles has demonstrated proficiency in Lean Manufacturing, focusing on efficiency and waste reduction in production processes. He holds a Black Belt certification, which signifies advanced skills in process improvement methodologies. His experience as a Lead Auditor showcases his capabilities in auditing processes and standards, contributing to enhanced operational compliance and sustainability.
Professional Experience
José Charles has held various positions throughout his career that highlight his expertise in quality management and supplier development. His previous roles include Quality Engineer and Supervisor at Schneider Electric, Quality Manager at Rockwell Automation, and Supplier Quality Engineer at Denso Mexico. His tenure at Rockwell Automation also included a position as Quality Manager for the LATAM region, where he worked for six years.