Nidia Torres Guillén
About Nidia Torres Guillén
Nidia Torres Guillén is a Sales Support Analyst at T-systems Mexico, specializing in service level management for Audi México. She has a background in international business and management, with experience in service management and operations within the automotive sector.
Current Role at T-systems Mexico
Nidia Torres Guillén currently serves as a Service Level Management Automotive professional at T-systems Mexico, a position she has held since 2016. In this role, she is responsible for managing service level agreements and ensuring compliance with established performance metrics. Her responsibilities include conducting monthly service review presentations with customers, which facilitate discussions on service performance and potential improvements. Additionally, she oversees the monthly consolidation and communication of dashboards that inform stakeholders of key metrics.
Previous Experience at T-systems Mexico
Prior to her current role, Nidia Torres Guillén worked at T-systems Mexico in two capacities. From 2015 to 2016, she served as a Business IT Operations Americas Assistant. Following this position, she worked as a Service Management Automotive Assistant for the Volkswagen Group of America from 2016 to 2018. In these roles, she gained valuable experience in service management and operations within the automotive sector.
Educational Background
Nidia Torres Guillén has a solid educational foundation in international business and management. She earned her Bachelor's degree in International Business from Universidad De Las Américas Puebla, where she studied from 2010 to 2015. Additionally, she studied Management and German at Esb Business School, Reutlingen University, for one year from 2014 to 2015. This diverse educational background supports her expertise in the automotive industry.
Key Responsibilities and Skills
In her current role, Nidia Torres Guillén performs several key responsibilities that are essential for effective service management. She handles monthly invoicing processes, ensuring accuracy and timeliness in financial transactions. Nidia also engages in KPI analysis based on Service Level Agreements, which helps identify areas for improvement. Her work includes conducting tendency analysis to predict future trends, aiding in strategic decision-making.