Pat Szaroletta
About Pat Szaroletta
Pat Szaroletta serves as the Group Vice President of Total Customer Satisfaction and Performance at Faurecia, a position he has held since 2019. With a background in mechanical engineering, he has over a decade of experience in various leadership roles within the company, focusing on enhancing customer satisfaction metrics and aligning business performance with customer expectations.
Current Role at Faurecia
Pat Szaroletta currently serves as the Group Vice President of Total Customer Satisfaction and Performance at Faurecia. In this role, which he has held since 2019, he focuses on aligning the company's performance with customer expectations on a global scale. His responsibilities include implementing strategies that enhance customer satisfaction metrics across all business groups within the organization.
Previous Positions at Faurecia
Szaroletta has held multiple leadership roles at Faurecia prior to his current position. He served as the Group Vice President of Quality for North America from 2017 to 2019, where he implemented a global strategy to improve customer satisfaction performance. He also held the position of Group Vice President of North America Operations from 2011 to 2015, and Group Vice President of North America Seating from 2007 to 2010. Additionally, he was the Group Vice President of Business Development & Customer Support for one year in 2010.
Education and Expertise
Pat Szaroletta earned a Bachelor of Science degree in Mechanical Engineering from Michigan Technological University, where he studied from 1983 to 1987. His educational background provides a solid foundation for his extensive career in the automotive industry, particularly in roles that focus on customer satisfaction and operational excellence.
Customer Satisfaction Initiatives
Throughout his career at Faurecia, Szaroletta has been instrumental in driving both reactive and proactive governance initiatives aimed at improving customer satisfaction metrics. His efforts have contributed to the development and implementation of strategies that enhance the overall customer experience across various divisions within the company.