Vitor Ferreira
About Vitor Ferreira
Vitor Ferreira is an IT Helpdesk Support Process Optimization Coordinator at Faurecia, where he has worked since 2018. He has extensive experience in IT support roles, including previous positions at El Corte Ingles and BA Vidro, and holds a Bachelor's Degree in Applied Linguistics.
Current Role at Faurecia
Vitor Ferreira serves as the IT Helpdesk Support Process Optimization Coordinator at Faurecia since 2018. In this role, he plays a key part in coordinating SAP functional support teams across various international locations. His responsibilities include overseeing helpdesk support processes, focusing on process optimization and resource planning. He is also involved in the continuous improvement of these processes, ensuring that the support provided is efficient and effective.
Previous Experience at Faurecia
Prior to his current position, Vitor Ferreira held multiple roles at Faurecia. He worked as an IT Helpdesk Supervisor from 2014 to 2018, where he managed helpdesk operations in S. J. Madeira. Before that, he was an IT Helpdesk Operator from 2013 to 2014. His extensive experience within the company has contributed to his expertise in helpdesk operations and process optimization.
Experience at El Corte Ingles
Vitor Ferreira worked as an IT Helpdesk Operator at El Corte Ingles from 2005 to 2013 in Vila Nova de Gaia. During his eight years there, he developed foundational skills in IT support and customer service, which have been instrumental in his subsequent roles in the IT sector.
Educational Background
Vitor Ferreira studied at Esc. Sec Oliveira Martins, where he focused on IT Technologies, completing his studies from 1990 to 1993. He later pursued a Bachelor's Degree in Applied Linguistics at Universidade Aberta from 2014 to 2017. This diverse educational background supports his capabilities in both technical and communication aspects of IT support.
Expertise in ITIL and Process Improvement
Vitor Ferreira has expertise in assessing and integrating ITIL best practices into helpdesk operations. He has coordinated the implementation of automation and self-service tools to enhance helpdesk support efficiency. Additionally, he develops and maintains knowledge bases and support documentation, facilitating knowledge transfer within his team.