Gareth Ferguson
About Gareth Ferguson
Gareth Ferguson is an Application Support Analyst at FD Technologies in Newry, Northern Ireland, where he has worked since 2019. He holds a Bachelor of Science in Computer Science from Ulster University and has experience in IT support and customer service roles.
Work at FD Technologies
Gareth Ferguson has been employed at FD Technologies as an Application Support Analyst since 2019. In this role, he is responsible for preparing and implementing configuration changes, testing them in a User Acceptance Testing (UAT) environment prior to deployment. He provides Level 2 support as part of an application support team and monitors application servers daily to address any issues that arise. Gareth also engages in problem management by creating problem tickets and conducting root cause analyses to identify long-term solutions.
Education and Expertise
Gareth Ferguson studied at Ulster University, where he earned a Bachelor of Science (BSc) in Computer Science from 2017 to 2019. Prior to this, he completed a Foundation Degree in Computing and Networking Systems at Southern Regional College from 2015 to 2017. He also obtained a BTEC Level 3 Extended Diploma in Computing from the same institution from 2013 to 2015. His educational background has equipped him with skills in SQL, MongoDB, networking, and Unix, including scripting.
Previous Work Experience
Before joining FD Technologies, Gareth Ferguson worked as a Placement IT Support Analyst at Kingspan Water & Energy for seven months in 2017. He also gained customer service experience as a Customer Assistant at Tesco from 2016 to 2019 and as a Sales Assistant at Peacocks for six months in 2015. These roles contributed to his development in IT support and customer service skills.
Technical Skills and Responsibilities
In his current role, Gareth Ferguson utilizes various technical skills, including using the Unix command line for tasks such as connecting to SFTP, managing data, and running scripts. He retrieves data from databases using SQL and MongoDB and reviews source code on Bitbucket to assist with troubleshooting. Additionally, he creates runbooks on Confluence to document task procedures and responds to Jira queries and incidents promptly.
Educational Background
Gareth Ferguson attended Banbridge High School from 2008 to 2013, where he completed his secondary education. He furthered his studies at Southern Regional College, obtaining a BTEC Level 3 Extended Diploma in Computing from 2013 to 2015, followed by a Foundation Degree in Computing and Networking Systems from 2015 to 2017. His academic journey laid the groundwork for his career in IT and application support.