James Downey
About James Downey
James Downey is a Senior IT Support Executive with over 15 years of experience in IT support across various sectors, including manufacturing, pharma, and finance. He currently works at First Derivatives and has held previous positions at ABP UK, Almac Group, and Dunbia Group.
Current Role at First Derivatives
James Downey serves as a Senior IT Support Executive at First Derivatives, a position he has held since 2017. In this role, he is responsible for providing comprehensive IT support, ensuring efficient operations within the organization. His expertise contributes to the management of IT systems and support services, enhancing the overall performance of the company's IT infrastructure.
Previous Experience at ABP UK
Before joining First Derivatives, James Downey worked at ABP UK as a Senior Support Technician from 2010 to 2015. During his five years in Newry, he developed his skills in IT support, focusing on troubleshooting and resolving technical issues. His role involved direct interaction with users, providing solutions to enhance their operational efficiency.
Professional Background in IT Support
James Downey has over 15 years of experience in IT support roles across various sectors, including manufacturing, pharmaceuticals, and finance. His career includes positions at Almac Group as an IS Support Technician from 2015 to 2017 and at Dunbia Group as a Support Technician from 2008 to 2010. This diverse background has equipped him with a broad understanding of IT support needs in different industries.
Education and Qualifications
James Downey studied at Ulster University, where he earned a Bachelor of Science (BSc) degree from 2004 to 2008. His academic background provided a solid foundation in IT principles, which he has applied throughout his career in various technical support roles.
Technical Skills and Expertise
James possesses strong technical skills in Windows 10, Active Directory, and software documentation. His expertise in managing IT support across multiple sectors enables him to effectively address and resolve technical challenges, contributing to the smooth operation of IT systems.