Niall Ryan
About Niall Ryan
Niall Ryan is an Application Support Analyst with experience at AIB and First Derivatives since 2021. He holds a Bachelor's degree in Information Technology from Ulster University, where he studied from 2016 to 2020.
Work at AIB
Niall Ryan has been employed at AIB as a Calypso Technical Support Specialist since 2021. In this role, he provides technical assistance and support for the Calypso trading and risk management platform. His responsibilities include troubleshooting issues, ensuring system performance, and facilitating user training. His tenure at AIB has contributed to his expertise in financial technology solutions.
Work at First Derivatives
Since 2021, Niall Ryan has also held the position of Application Support Analyst at First Derivatives in Belfast, Northern Ireland. In this capacity, he is responsible for supporting various applications, resolving technical issues, and enhancing user experience. His role involves collaboration with different teams to ensure the smooth operation of software applications within the organization.
Previous Employment at Capita
Prior to his current roles, Niall Ryan worked at Capita as an Information Technology Field Engineer from 2020 to 2021. During his six-month tenure, he provided on-site technical support and maintenance for IT systems in Londonderry, Northern Ireland. His experience in this position helped him develop practical skills in IT troubleshooting and customer service.
Education and Expertise
Niall Ryan studied at Ulster University, where he earned a Bachelor's degree in Information Technology from 2016 to 2020. His education provided him with a solid foundation in various aspects of IT, including software development, systems analysis, and technical support. This academic background supports his current roles in application support and technical assistance.
Work History at NHS and Sports Direct
Niall Ryan has diverse work experience, including a position as a Technical Support Officer at NHS from 2018 to 2019. In this role, he provided technical support to healthcare staff. Additionally, he worked as a Retail Sales Assistant at Sports Direct from 2016 to 2021, where he gained customer service experience. This varied background has contributed to his skill set in both technical and customer-facing roles.