Sarah Boyle
About Sarah Boyle
Sarah Boyle is a Murex Technical Support Analyst with seven years of experience, providing Level 1 and Level 2 support while creating documentation for common errors in the Murex environment. She has a strong background in technical support, financial engineering, and has studied Global Capital Markets and Political Economy.
Work at FD Technologies
Sarah Boyle has served as a Murex Technical Support Analyst at FD Technologies since 2017. In this role, she provides Level 1 and Level 2 support, collaborating with Level 3 support when necessary. Her responsibilities include creating documentation to assist users in resolving common errors within the Murex environment. Sarah's work involves hardware refreshes, version upgrades, disaster recovery planning, and environment management, ensuring the Murex application operates efficiently.
Education and Expertise
Sarah Boyle holds a Master of Science (MSc) in Global Capital Markets from Ulster University, which she completed from 2019 to 2021. Prior to this, she studied Politics, Philosophy, and Economics at Queen's University Belfast from 2012 to 2015. Her educational background provides her with a strong foundation in financial systems and market dynamics, complementing her technical skills in Murex support.
Background
Before her current position, Sarah worked as a Calypso Support Analyst for seven months in 2016 and participated in the QA for Calypso v13 Implementation for two months in the same year. She also has experience as a Supervisor at Primark Stores Limited for five months in 2015-2016. Her diverse background has equipped her with valuable skills in technical support and client interaction.
Technical Skills and Tools
Sarah Boyle regularly utilizes Linux, including bash scripting, and has proficiency in SQL for creating and analyzing tables. She is experienced in troubleshooting issues, testing solutions, and resolving problems using tools such as JIRA, Splunk, and MXTEST. Her role also involves performing Start of Day and End of Day checks, covering various operational aspects such as job timings and market data imports.
Client Communication and Collaboration
In her role, Sarah communicates daily with clients to discuss updates and concerns regarding support tickets. She participates in regular meetings with near-shore and on-site teams in Helsinki, ensuring effective collaboration. Her responsibilities include liaising with Murex for issue resolution and maintaining a clear line of communication to enhance service delivery.