Sean Mc Manus
About Sean Mc Manus
Sean Mc Manus is a Trade Support Engineer with extensive experience in application support and problem management. He has worked at First Derivatives since 2017 and previously held positions at Concentrix and Vodafone, while also holding a BSc in Computer Science from the University of Hertfordshire.
Current Role at First Derivatives
Sean Mc Manus currently serves as a Trade Support Engineer at First Derivatives, a position he has held since 2017. In this role, he provides support across multiple time zones, including end of day Asia support and start of day US support. His responsibilities include troubleshooting and supporting the in-house Order Management System (OMS), as well as engaging in problem management and change management. He is also responsible for Active Directory amendments and batch monitoring.
Previous Experience at Concentrix
Before joining First Derivatives, Sean Mc Manus worked at Concentrix in various roles. He served as an Application Support Analyst from 2015 to 2017 in Dublin for two years. Following this, he took on the position of Application Support Group Manager for five months in 2017 in Belfast, United Kingdom. His experience at Concentrix provided him with a solid foundation in application support and team management.
Background at Vodafone
Sean Mc Manus has prior experience at Vodafone, where he worked as a Telephone Account Manager from 2014 to 2015 in Sandyford for one year. Additionally, he was part of the Escalation Team from 2012 to 2014 in Newry for two years. His roles at Vodafone involved customer account management and handling escalated issues, contributing to his skills in client relations and support.
Education and Academic Qualifications
Sean Mc Manus studied Computer Science at the University of Hertfordshire, where he earned a BSc from 2015 to 2018. Prior to this, he completed a Foundation degree in Computer Science at Portadown SRC from 2012 to 2015. He also achieved A-Levels in History, ICT, and Biology at Abbey Grammar CBS from 2004 to 2008. His educational background has equipped him with a strong technical foundation.
Technical Skills and Tools Utilized
In his current role, Sean Mc Manus utilizes a wide range of technical tools and technologies. His daily operations involve working with Linux, SQL, Kdb, SETL, Control M, and Solarwinds. His expertise in these tools supports his responsibilities in trade support and system management, enhancing his ability to provide effective solutions.