Shane Cunningham
About Shane Cunningham
Shane Cunningham is a Production Support Analyst with extensive experience in customer service and operations. He has worked for various companies, including Teleperformance and First Derivatives, and holds a Bachelor's Degree in Computer Science from the University of Ulster.
Work at FD Technologies
Shane Cunningham has been employed at First Derivatives as a Production Support Analyst since 2017. In this role, he is responsible for ensuring the smooth operation of production systems and providing support to users. His tenure at First Derivatives has lasted for over seven years, during which he has gained significant experience in production support and system management.
Previous Experience in Customer Service
Prior to his current role, Shane Cunningham worked at Teleperformance in various capacities as a Customer Service Representative. His employment at Teleperformance spanned from 2012 to 2015, with three separate stints totaling approximately 14 months. This experience provided him with a solid foundation in customer service and communication skills.
Operations Assistant Role
Shane Cunningham worked as an Operations Assistant at Motis Ireland Ltd from 2015 to 2017. During this two-year period, he contributed to the operational efficiency of the company, gaining valuable experience in operations management and support.
Education and Expertise
Shane Cunningham studied Computing and Network Systems at Southern Regional College, where he earned a Foundation Degree from 2010 to 2012. He furthered his education at the University of Ulster, obtaining a Bachelor's Degree in Computer Science from 2012 to 2014. His academic background has equipped him with a strong foundation in computing principles and network systems.
Early Education Background
Shane Cunningham completed his early education at Abbey Christian Brothers' Grammar School from 2003 to 2010. This seven-year period provided him with a comprehensive education that laid the groundwork for his future studies in computing and technology.