Jonathan Mason
About Jonathan Mason
Jonathan Mason serves as the Operations Manager at FS Solutions, where he has worked since 2019. He has extensive experience in various roles at Federal Signal Corporation, including customer service and inside sales, and holds a Bachelor of Arts in Communication Studies from The University of Texas at San Antonio.
Current Role as Operations Manager
Jonathan Mason has served as Operations Manager at Federal Signal Corporation since 2019. In this role, he oversees operations in Salt Lake City, Utah, focusing on enhancing efficiency and productivity. His responsibilities include managing team performance and ensuring that operational goals align with the company's objectives. His tenure in this position has allowed him to leverage his extensive background in sales and customer service to improve operational processes.
Experience at Federal Signal Corporation
Jonathan Mason has held multiple positions at Federal Signal Corporation, starting as a Materials Coordinator from 2015 to 2016. He then transitioned to a Customer Service Representative role for three months in 2016, followed by a position as an Inside Sales Technician from 2017 to 2019. Additionally, he worked as an R&D Technician for nine months in 2016-2017. His diverse roles have provided him with a comprehensive understanding of the company's operations and customer needs.
Education and Expertise
Jonathan Mason earned a Bachelor of Arts in Communication Studies from The University of Texas at San Antonio, completing his degree from 2011 to 2015. His educational background has equipped him with strong communication skills, which he applies in his current role. He has also gained technical knowledge through hands-on testing with research and development projects, enhancing his expertise in the field.
Technical Skills and Customer Service Experience
Jonathan possesses strong computer skills, including proficiency in Microsoft Office and JD Edwards software. He has experience in processing databases, which supports his operational management tasks. His customer service experience is notable, as he has worked directly with customers to resolve issues both over the phone and in person, contributing to his ability to manage client relationships effectively.